QBE Insurance (Australia) Limited Police Health

! Travel Alert

Potential volcanic eruption Mount Agung, Bali
Worldwide Emergency Assistance

QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week and 365 days a year.  The QBE Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency:

  • assessing and monitoring your condition after an accident or illness;
  • providing medical repatriation, if required;
  • making payment of hospital and medical bills;
  • assisting with rescheduling of travel arrangements, replacement of lost passports or travel documents;
  • providing advice and contact details for airline or local embassy in the event of lost tickets, passports or travel documents, or provide contact details for bank/credit card provider to assist with arrangements for emergency transfer of funds;
  • in case of an emergency, providing a message service for travellers so they can keep in touch with their family, employer or travel agent back home.

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.

To contact QBE Assist

In the event of an accident, illness or emergency mishap during your trip, please contact our emergency assistance team, QBE Assist.  If you require an ambulance - call local services in the country where you are immediately.

Telephone (from overseas) Refer to the list of toll free numbers or call +61 3 8523 2800  
Fax +61 3 8523 2815
Email qbeassist@qbe.com

If you are overseas, these numbers are free from a landline (calls from your mobile will be at your cost):

Country Telephone Country Telephone Country Telephone
Australia 1300 555 019 Hong Kong 800 933 877 Philippines 1800 1611 0045
Austria 0800 291 702 India 0008 006 101119 Singapore 800 6161 051
Brazil 0800 891 8401 Indonesia 001 803 61 683 South Africa 0800 99 3514
Canada 1800 665 3870 Ireland 1800 552 636 Spain 900 996 167
China North 10800 611 0133 Israel 180 945 6589 Sweden 0200 214 612
China South 10800 361 0151 Italy 800 875 100 Switzerland 0800 838 533
Fiji 00800 2149 Japan 00531 616 441 Thailand 001 800 611 2885
France 0800 90 5097 Malaysia 1800 800 428 Turkey 00800 6190 3627
Germany 0800 181 7694 Netherlands 08000 226 742 United Kingdom 0800 899 813
Greece 00800 6112 6195 New Zealand 0800 441 678 United States 1800 765 8631
For non-urgent travel insurance enquiries

If you need to change your travel plans and update your policy or you have a non-urgent enquiry please contact our Customer Service team during business hours.

Telephone (local) 1300 555 017
Telephone (from overseas) +61 3 8523 2777
Email travel.service@qbe.com

Privacy Policy | Terms of use | Contact Us